Documentation & Customer Support Coordinator

180 Medical, Inc; Centennial (CO); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

180 Medical, Inc. seeks a Customer Care associate to support post-sale inquiries across phone, chat, and text channels in a Colorado-based facility.

You will handle high-volume, low-complexity questions in a call center environment and assist with order liaison between production and distribution teams, as well as in-person walk-in support. Strong communication skills and a customer-first approach are essential as you resolve issues and coordinate with internal departments to ensure accurate

Formación

• Call center–based support for high volume, low complexity inquiries.
• Issue analysis and resolution in office environment for higher complexity inquiries.
• Liaison between customers, production and distribution for specific orders.
• Walk-in customer service in a distribution/repair center or service facility.

Responsabilidades

• Handle post-sale customer inquiries via phone, chat, or text.
• Resolve issues and provide timely updates to customers.
• Coordinate with production and distribution on order status.
• Provide in-person assistance at walk-in service center when required.

Descripción del empleo

180 Medical, Inc. seeks a Customer Care associate to support post-sale inquiries across phone, chat, and text channels in a Colorado-based facility.

You will handle high-volume, low-complexity questions in a call center environment and assist with order liaison between production and distribution teams, as well as in-person walk-in support. Strong communication skills and a customer-first approach are essential as you resolve issues and coordinate with internal departments to ensure accurate