Customer Service Representative

Hammer, Inc.; Coralville (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Employee discount

Job summary

Medicap Home Medical in Coralville, IA is seeking a dependable, full-time Customer Service Representative. You will provide in-person customer service, answer phones, verify insurance, order products, and assist with equipment set-ups in store, while coordinating with healthcare professionals and handling insurance billing.

The position requires pre-employment screenings, and participation in a telephone on-call rotation with some evenings and weekend hours.

Qualifications

• Minimum high school diploma or GED.
• Excellent customer service skills.
• Strong computer and smartphone usage.
• Ability to follow directions and multi-task.
• Basic medical terminology knowledge is a plus.
• Clean driving record.
• Minimum 6 months of customer service experience preferred.

Responsibilities

• Provide in-person customer service and answer phones.
• Verify insurance and order products.
• Perform equipment set-ups in-store and communicate with healthcare professionals and insurance billing.
• Participate in on-call rotation with some evenings and weekend hours.

Skills

Communication

Attention to detail

Teamwork

Multi-tasking

Customer service

Tech literacy

Medical terminology

Driving record

CS experience

Education

High School Diploma or GED

Job description

Medicap Home Medical is looking for a dependable, full-time Customer Service Representative for our Coralville, IA location.

Responsibilities include in person customer service, as well as answering phones, verifying insurance, ordering products, performing equipment set ups in store, communication with healthcare professionals and insurance billing. Drug test and criminal background check required. This position does require the ability to participate in a telephone-based on-call rotation, with some evening and weekend hours required

Competitive pay rate commensurate with experience. Benefits include Health, Dental, Vision insurance and 401k with a company match, employee discount, and other benefits available.

Successful candidates must possess exceptional customer service skills, computer skills, and organizational skills. If you are new to customer service, but have a clean driving record and criminal history, are positive and upbeat, and are looking for an opportunity to enter the growing healthcare field this is a position you should definitely consider.

Candidates must be able to follow directions, be detail-oriented, and have basic competencies using a smartphone, iPad, and desktop computer. Familiarity with medical terminology is a plus.

As an accredited company, Medicap Home Medical requires that candidates successfully pass all required pre-employment screenings prior to starting employment. Required screenings for the CSR position include a criminal background check, OIG Exclusions List screening, drug screening, and driving record check.

Medicap's vision is to strive to be the recognized leader in successfully identifying, developing, and delivering superior pharmacy and other health care products and service to the delight of our patients. If our vision interests you, we would love to meet you!

As an accredited company, Medicap Home Medical requires that candidates successfully pass all required pre-employment screenings prior to starting employment. Required screenings for the Customer Service position include a criminal background check, OIG Exclusions List screening, drug screening, and driving record check.

Qualifications and Skills

• High School Diploma or GED.
• Strong Communication Skills.
• Attention to Detail.
• Ability to work with others as a team to ensure patient satisfaction and a pleasant, professional work environment.
• Ability to multi task.
• Ability to provide excellent customer service.
• Ability to read, understand and follow oral and written instructions.
• Basic competencies using a smartphone, iPad, and desktop computer.
• Familiarity with medical terminology is a plus.
• Clean driving record
• Minimum of 6 months of customer service experience preferred.