Customer Service Representative

Raymour & Flanigan Furniture and Mattresses; Town of Cheektowaga (NY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to bridge the gap between customers’ expectations and delivery reality. You will schedule deliveries, process payments, and address questions while maintaining a friendly, professional touch in a fast-paced store environment.

You will work with a small team to strengthen the customer shopping experience and advocate for customers’ concerns, with logistics support and cross-training opportunities.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Excellent listening skills and ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to advocate for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends, holidays.

Responsibilities

• Schedule deliveries and manage payments for customers.
• Assist customers with questions and concerns.
• Work independently and in a small team to enhance the customer shopping experience.
• Advocate for customer concerns and requests to the sales and operations teams.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Team support

Scheduling

Job description

Who We Are

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What You'll Do

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You Is

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment.ip Management)