Customer Care Coordinator

T E C Industrial Inc; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Stewart Moving & Storage in Jacksonville is seeking a CustomerCare Coordinator to work closely with customers and team members to accurately and efficiently define, schedule, and coordinate each customer’s move. This role focuses on delivering the Stewart standard of care at our Jacksonville location by maintaining clear communication and providing a high level of support.

Your mission is to help ensure every customer experiences the Stewart standard of care—ultimately “Bringing you home.”

Responsibilities

• Communicate with customers to confirm move details and schedule crew arrival times.
• Maintain and organize job folders, ensuring all paperwork is complete, accurate, and compliant with required procedures.
• Act as the primary liaison between Stewart Moving & Storage, the relocating customer, and any assigned carriers, ensuring clear ongoing communication throughout the move to deliver an exceptional customer care experience.
• Identify and elevate issues promptly by notifying the Customer Service Manager so that concerns can be resolved quickly and effectively.
• Coordinate required services with appropriate vendors, and maintain open communication with origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers to ensure they are fully prepared and informed.
• Manage workload independently, prioritizing tasks, multitasking efficiently, and achieving objectives without direct supervision.
• Handle and resolve recurring calls and issues, ensuring consistent, high-quality support for customers and team members.

Job description

• Location 6580 W 5th St,Jacksonville, FL, 32254,United States
• Job Category Customer Service, Customer Care
• Employee Type Full Time

Contact information

Description

Stewart Moving & Storage – Company Overview

Stewart Moving & Storage is an award-winning provider of domestic and international household and commercial relocationservices. We operateservicecenters across five states—Virginia (Headquarters), Maryland, Delaware, North Carolina, and Florida—delivering dependable, high-quality support tocustomers throughout each region.

We specialize in residential moving, employee relocations, military relocations, industrial and office moves, storage solutions, warehousing, and specialized transportationservices. Eachserviceis tailored to meet the unique needs of ourcustomers.

Job Summary:CustomerCare Coordinator

As aCustomerCare Coordinator, you will work closely withcustomers and team members to accurately and efficiently define, schedule, and coordinate eachcustomer’s move. This role is responsible for ensuring exceptionalcustomercare at our Jacksonville Florida locationby maintaining clear communication, providing a high level of support, and delivering the qualityserviceourcustomers expect.

Your mission is to help ensure everycustomerexperiences the Stewart standard of care—ultimately“Bringing you home.”

Daily Responsibilities & Duties

• Communicate withcustomersto confirm move details and schedule crew arrival times.
• Maintain and organize job folders, ensuring all paperwork is complete, accurate, and compliant with required procedures. Verify that all necessary documents have been received from thecustomer.
• Act as the primary liaisonbetween Stewart Moving & Storage, the relocatingcustomer, and any assigned carriers (as applicable), ensuring clear, ongoing communication throughout the move to deliver an exceptionalcustomercare experience.
• Identify and elevate issues promptlyby notifying theCustomerServiceManager so that concerns can be resolved quickly and effectively.

Coordinate requiredserviceswith appropriate vendors, and maintain open communication with all parties involved—including origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers to ensure they are fully prepared and informed.

• Manage workload independently, demonstrating the ability to prioritize tasks, multitask efficiently, and achieve objectives without direct supervision.
• Handle and resolve recurring calls and issues, ensuring consistent, high-quality support forcustomers and team members.

Stewart Moving and Storage offers comprehensive benefits, including 401(k), health, dental, vision, and life insurance coverage.