Customer Care Coordinator

T E C Industrial Inc; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

health

dental

vision

life insurance coverage

Job summary

Stewart Moving & Storage in Fayetteville, NC is seeking a Customer Care Coordinator who will work closely with customers and team members to accurately define, schedule, and coordinate each move. This role emphasizes clear communication, a high level of support, and delivering the Stewart standard of care.

Daily duties include confirming move details with customers, organizing paperwork, serving as the primary liaison with carriers, and proactively escalating issues to management to ensure a

Qualifications

• Strong ability to communicate with customers to confirm move details.
• Maintain and organize documents and paperwork for each move.
• Coordinate with customers, carriers, and internal teams to ensure smooth moves.
• Ability to identify and escalate issues promptly to management.

Responsibilities

• Communicate with customers to confirm move details and schedule crew arrivals.
• Maintain and organize job folders and paperwork, ensuring completeness.
• Act as primary liaison between customer, Stewart Moving & Storage, and carriers.
• Coordinate required services with vendors and open communication with agents and drivers.
• Manage workload, prioritize tasks, and multitask to meet objectives.
• Handle and resolve recurring calls to provide high-quality support.

Skills

Excellent communication skills

Customer service orientation

Organizational skills

Coordination and liaison

Multitasking

Job description

• Location 240 W Mountain Dr.,Fayetteville, NC, 28306,United States
• Job Category Customer Service, Customer Care
• Employee Type Full Time

Contact information

Stewart Moving & Storage – Company Overview

Stewart Moving & Storage is an award-winning provider of domestic and international household and commercial relocationservices. We operateservicecenters across five states—Virginia (Headquarters), Maryland, Delaware, North Carolina, and Florida—delivering dependable, high-quality support tocustomers throughout each region.

We specialize in residential moving, employee relocations, military relocations, industrial and office moves, storage solutions, warehousing, and specialized transportationservices. Eachserviceis tailored to meet the unique needs of ourcustomers.

Job Summary:CustomerCare Coordinator

As aCustomerCare Coordinator, you will work closely withcustomers and team members to accurately and efficiently define, schedule, and coordinate eachcustomer’s move. This role is responsible for ensuring exceptionalcustomercare at our Fayetteville North Carolina locationby maintaining clear communication, providing a high level of support, and delivering the qualityserviceourcustomers expect.

Your mission is to help ensure everycustomerexperiences the Stewart standard of care—ultimately“Bringing you home.”

Daily Responsibilities & Duties

• Communicate withcustomersto confirm move details and schedule crew arrival times.
• Maintain and organize job folders, ensuring all paperwork is complete, accurate, and compliant with required procedures. Verify that all necessary documents have been received from thecustomer.
• Act as the primary liaisonbetween Stewart Moving & Storage, the relocatingcustomer, and any assigned carriers (as applicable), ensuring clear, ongoing communication throughout the move to deliver an exceptionalcustomercare experience.
• Identify and accelerate issues promptlyby notifying theCustomerServiceManager so that concerns can be resolved quickly and effectively.

Coordinate requiredserviceswith appropriate vendors, and maintain open communication with all parties involved—including origin agents, hauling agents, destination agents, third-party providers, dispatchers and drivers to ensure they are fully prepared and informed.

• Manage workload independently, demonstrating the ability to prioritize tasks, multitask efficiently, and achieve objectives without direct supervision.
• Handle and resolve recurring calls and issues, ensuring consistent, high-quality support forcustomers and team members.

• 401(k)
• health
• dental
• vision
• life insurance coverage