Coordinator

Schroeder Moving Systems, Inc.; New Berlin (WI); On-site; USD 38,000 - 50,000; Full time

Job summary

A leading moving services company in New Berlin, Wisconsin is seeking a Customer Experience Coordinator to enhance customer journeys during moves. This role demands clear communication and organizational skills to manage pre-move consultations and daily customer interactions. Ideal candidates will have at least one year of customer service experience and a high school diploma, though higher education is preferred. Join a supportive team dedicated to making transitions smoother for clients.

Qualifications

• At least 1 year of experience in a related customer service field.
• Experience with move management systems (Movers Suite, Quotes to Go) is a plus.
• Ability to thrive under deadlines and manage time-sensitive situations.

Responsibilities

• Run introductory and pre-move counseling calls with customers.
• Manage all pre-move and day-of-move communication.
• Maintain detailed and accurate move notes and records.

Skills

Clear communication

Customer service

Multi-tasking

Organization

Independence

Relationship building

Education

High School diploma

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

📦✨ Customer Experience Coordinator

Do you love helping people, juggling details like a pro, and being the calm voice when life gets a little chaotic? If customer service is your superpower and you thrive in a fast‑paced, people‑first environment, we want you on our team.

Every move has a story-and you'll be the trusted guide helping customers through theirs.

🚀 What You'll Be Doing

No two days are the same, but here's what you can expect:

• Be the friendly first voice customers hear by running introductory and pre‑move counseling calls


• Manage all pre‑move and day‑of‑move communication with customers


• Keep customers informed, calm, and confident through clear phone and email communication


• Handle day‑to‑day customer service needs like a champ


• Maintain detailed, accurate move notes and records across multiple systems


• Process customer files to ensure smooth moves and positive revenue


• Jump in to support teammates whenever needed (teamwork makes the dream work!)


• Stay curious‑learn, grow, and help others grow along the way


• Tackle other tasks that help keep operations running smoothly

💡 The Skills That Make You Shine

You're probably a great fit if you:

• Communicate clearly and professionally - both written and verbal


• Genuinely enjoy helping customers and solving problems


• Can prioritize, re‑prioritize, and multi‑task with confidence


• Stay organized even when things get busy


• Thrive under deadlines and time‑sensitive situations


• Work well independently and as part of a team


• Build positive relationships with customers and coworkers alike

🎓 Experience We're Looking For

• High School diploma required (Associate's or Bachelor's degree preferred)


• At least 1 year of experience in related customer service field


• Experience with move management systems (Movers Suite, Quotes to Go) is a plus


• Solid computer skills, including Microsoft Word and Excel

🌟 Why You'll Love It Here

You’ll be part of a collaborative team that supports each other, values learning, and knows the power of great customer experiences. Plus, you’ll play a key role in helping people navigate one of life's biggest transitions—moving!

All employees will be subject to a pre employment background check and drug screen.