Customer Care Coordinator — Move Coordination Specialist

T E C Industrial Inc; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

health

dental

vision

life insurance coverage

Job summary

Stewart Moving & Storage in Fayetteville, NC is seeking a Customer Care Coordinator who will work closely with customers and team members to accurately define, schedule, and coordinate each move. This role emphasizes clear communication, a high level of support, and delivering the Stewart standard of care.

Daily duties include confirming move details with customers, organizing paperwork, serving as the primary liaison with carriers, and proactively escalating issues to management to ensure a

Qualifications

• Strong ability to communicate with customers to confirm move details.
• Maintain and organize documents and paperwork for each move.
• Coordinate with customers, carriers, and internal teams to ensure smooth moves.
• Ability to identify and escalate issues promptly to management.

Responsibilities

• Communicate with customers to confirm move details and schedule crew arrivals.
• Maintain and organize job folders and paperwork, ensuring completeness.
• Act as primary liaison between customer, Stewart Moving & Storage, and carriers.
• Coordinate required services with vendors and open communication with agents and drivers.
• Manage workload, prioritize tasks, and multitask to meet objectives.
• Handle and resolve recurring calls to provide high-quality support.

Skills

Excellent communication skills

Customer service orientation

Organizational skills

Coordination and liaison

Multitasking

Job description

Stewart Moving & Storage in Fayetteville, NC is seeking a Customer Care Coordinator who will work closely with customers and team members to accurately define, schedule, and coordinate each move. This role emphasizes clear communication, a high level of support, and delivering the Stewart standard of care.

Daily duties include confirming move details with customers, organizing paperwork, serving as the primary liaison with carriers, and proactively escalating issues to management to ensure a