Move Coordination & Customer Care Specialist

Coleman Worldwide Moving; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate military or consumer shipments, serving as the main liaison with customers and ensuring smooth move timelines.

You will collect pre-move surveys, weights, and approvals, track ETAs, secure payments, coordinate with crews and claims, and provide proactive updates to customers and internal teams throughout the move.

Responsibilities

• Collect pre-move surveys, weights, and preapprovals and update company software and the carrier
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
• Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
• Monitor email for new shipment offerings and monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Other duties as assigned

Job description

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate military or consumer shipments, serving as the main liaison with customers and ensuring smooth move timelines.

You will collect pre-move surveys, weights, and approvals, track ETAs, secure payments, coordinate with crews and claims, and provide proactive updates to customers and internal teams throughout the move.