Sales Support Associate

Servco Pacific Inc.; Honolulu (HI); On-site; USD 23,281 - 29,053; Full time

Job summary

A leading mobility solutions provider in Hawaii is seeking a Sales Support Associate to assist Sales Consultants with various tasks, including scheduling appointments and preparing documentation. The ideal candidate should have excellent customer relations skills and experience in customer service, preferably in an automotive setting. This position plays a key role in ensuring that customers receive timely and outstanding service. Applicants should be detail-oriented and possess good verbal and written communication skills.

Qualifications

• Minimum six months of customer service work experience.
• Automotive sales or service experience preferred.
• Valid driver’s license and good driving record.

Responsibilities

• Assist Sales Consultants with answering phone calls.
• Schedule loaners and delivery appointments.
• Quality inspect vehicle before delivery.

Skills

Customer relations skills

Verbal communication

Written communication

Detail-oriented

Organizational skills

Active listening skills

Education

High school graduate or equivalent

Tools

Microsoft Word

Microsoft Excel

DealerTrack

Job description

Sales Support Associate page is loaded## Sales Support Associatelocations: Honolulutime type: Full timeposted on: Posted Yesterdayjob requisition id: R3764The Sales Support Associate plays a key role assisting Sales Consultants with answering phone calls, scheduling loaners and delivery appointments, preparing required documents and greeting Sales Consultant’s guests that visit the dealership. This person will also schedule port installed options, perform product demonstrations, vehicle test drive and selection, service and parts overview, inspect vehicles prior to delivery for quality control, and assist with vehicle delivery to customer including handling of delivery paperwork.***Responsibilities:**** Answer and retrieve telephone message for assigned sales consultant* Assist sales customers with service appointments* Schedule loaners for sales & service customers* Manage vehicle loaners (check availability, reserve vehicles, and obtains proper paperwork)* Meet and greet sales customers in absence of sales consultant* Schedule port installed options, echomaster, and tint installation with VPC and outside vendors* Update of DealerTrack reports, prospects, pending deals and sold units* Assist sales with picking up vehicle for deliveries, as needed* Manage key inventory by sorting and pulling keys for other locations when car is sold* Check that all accessories are installed per customer’s specifications* Quality inspect vehicle before delivery to ensure vehicle is in excellent delivery condition with all options installed and gas tank fueled* Prepare VPC vehicle transfer sheets for the car carrier* Maintain sales consultant ‘s office and monitor loaner/sold unit keys* Call customers when license plates arrive and assist with license plate installation* Assist with parts, get ready forms and purchase orders***Requirements:**** High school graduate or equivalent* Minimum six months of customer service work experience* Automotive sales or service experience preferred* Excellent customer relations skills* Strong verbal and written communication skills* Basic proficiency with Microsoft Word and Excel* DealerTrack knowledge preferred* Valid driver’s license and good driving record* Ability to operate standard and automatic transmission for a variety of sizes of vehicles* Must be customer focused and practice active listening skills* Detail oriented, organized, with good follow-through* Must be a self-started and able to multi-taskAt Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.Visit to apply online or email us at [e-mail].*Equal Opportunity Employer and Drug-Free Workplace*Pay Range: $16.90 - $21.09 per hour