Customer Care Coordinator

Servco Pacific Inc.; Honolulu (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Drug-Free Workplace

Job summary

Servco Pacific Inc. seeks a Customer Service – Call Center Coordinator to join our centralized team in Hawaii.

You will answer calls, schedule service appointments, document vehicle needs, and coordinate shuttle or loaner services while maintaining calm, friendly customer interactions. The role requires 2+ years in customer service, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent education.
• Minimum 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and typing at least 25 wpm.
• Must be flexible to work a full-time schedule (9:00am – 6:00pm) Monday–Saturday.

Responsibilities

• Answer inbound phone calls and outbound follow-up calls in a timely manner.
• Assist customers with scheduling appointments by phone and follow-up with email/online requests.
• Identify and document service/maintenance needed accurately.
• Coordinate shuttle or loaner service as requested.
• Resolve customer issues or concerns effectively.
• Maintain regular communication with customers including reminders and status updates.

Skills

Communication

Multitasking

Typing

Customer service

Education

High School Diploma or equivalent

Job description

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg

Responsibilities

• Answer inbound phone calls and make outbound follow-up phone calls in a timely manner
• Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests
• Accurately identify and document appropriate service and maintenance needed
• Coordinate shuttle or loaner service, as requested
• Effectively resolves customer issues or concerns
• Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments

Requirements

• High School Diploma or equivalent education
• Minimum 2 years of customer service experience
• Excellent communication and listening skills
• Ability to multi-task and stay calm under pressure
• Basic computer skills and able to type a minimum of 25 wpm
• Must be flexible to work a full time schedule (9:00am - 6:00pm) between Monday through Saturday

Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $19.42 - $24.36 per hour