Customer Care Coordinator

Servco Pacific Inc; Honolulu, Northern (HI, KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Servco Pacific Inc is hiring a Customer Care Coordinator in Honolulu to support our centralized call center across Hawaii. You will assist customers with scheduling service appointments and ensure timely communication throughout the process.

The role requires at least two years of customer service experience, strong communication skills, and the ability to multi-task in a fast-paced environment. You’ll work a full-time schedule (9:00am–6:00pm) from Monday through Saturday, with basic computer

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of customer service experience.
• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and typing 25 wpm.

Responsibilities

• Answer inbound phone calls and make outbound follow-up calls in a timely manner.
• Assist customers with scheduling appointments by phone and via email and online requests.
• Accurately identify and document service needs.
• Coordinate shuttle or loaner service as requested.
• Resolve customer issues and provide regular status updates.

Skills

Customer service experience

Excellent communication skills

Ability to multi-task

Typing speed 25 wpm

Calm under pressure

Education

High School Diploma or equivalent

Job description

## Customer Care CoordinatorApply: Honolulu: Full time: Posted Yesterday: R4002At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg***Responsibilities:**** Answer inbound phone calls and make outbound follow-up phone calls in a timely manner* Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests* Accurately identify and document appropriate service and maintenance needed* Coordinate shuttle or loaner service, as requested* Effectively resolves customer issues or concerns* Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.***Requirements:**** High School Diploma or equivalent education* Minimum 2 years of customer service experience* Excellent communication and listening skills* Ability to multi-task and stay calm under pressure* Basic computer skills and able to type a minimum of 25 wpm* Must be flexible to work a full-time schedule (9:00am - 6:00pm) between Monday through Saturday***Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator***At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.**Interested?**Visit www.servco.com/careers to apply online or email us at [e-mail].*Equal Opportunity Employer and Drug-Free Workplace*Pay Range: $19.42 - $24.36 per hour