Customer Care Travel Consultant

Hopesglobalgetaways; Appleton (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Ongoing training and development opportunities

Access to travel coordination tools

Job summary

Hopesglobalgetaways is seeking a Customer Care Travel Consultant to help clients through their travel planning journey. This fully remote position allows you to assist with organizing trips, responding to inquiries, and ensuring client satisfaction. Ideal candidates are strong communicators, organized, and eager to learn. Benefits include flexible scheduling, structured onboarding, and access to travel coordination tools. Join a growing team and enjoy travel-related perks.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the U.S., U.K., Mexico, Australia, Spain, or approved hiring regions.

Responsibilities

• Engage with clients to understand travel plans and preferences.
• Assist with organizing trip components such as accommodations.
• Provide updates so clients remain informed throughout the planning process.
• Help manage changes, adjustments, and follow-up requests.

Skills

Strong communication skills

Organized and detail-oriented

Ability to manage multiple tasks independently

Comfortable using basic technology

Job description

About the Position

We're expanding our remote team and are looking for service-oriented individuals to join us as Customer Care Travel Consultant. In this role, you'll support clients throughout their travel planning journey by helping manage details, answer questions, and ensure everything stays organized and on track.

You'll be an important part of the client experience providing clear communication, assisting with coordination, and helping turn travel ideas into well-executed plans. This opportunity is ideal for individuals who enjoy helping others and want the flexibility of working from home.

Key Responsibilities

• Engage with clients to understand travel plans, preferences, and timing
• Assist with organizing trip components such as accommodations, transportation, and activities
• Provide updates so clients remain informed throughout the planning process
• Review available options and share relevant details to support decision-making
• Respond to inquiries via phone, email, and online messaging tools
• Help manage changes, adjustments, and follow-up requests
• Keep client records accurate and up to date within internal systems
• Participate in onboarding and ongoing training sessions

Benefits

• Fully remote role with flexible scheduling options
• Structured onboarding to help you get started with confidence
• Ongoing training and development opportunities
• Access to travel coordination tools and supplier platforms
• Incentive programs and travel-related perks
• Opportunities for advancement within a growing team

Ideal Candidate

• Strong communication skills with a customer-focused approach
• Organized and detail-oriented
• Able to manage multiple tasks independently
• Comfortable using basic technology and online systems
• Reliable internet access
• Positive attitude and eagerness to learn

Requirements

• Must be at least 18 years old
• Must be authorized to work in the U.S., U.K., Mexico, Australia, Spain, or approved hiring regions