Customer Support Coordinator

Hopesglobalgetaways; Louisville (KY); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Access to structured onboarding

Eligibility for supplier incentives

Supportive team environment

Job summary

A travel coordination company is expanding its team with a Customer Support Coordinator position based in Louisville, Kentucky. This role involves assisting clients with travel arrangements, ensuring details are accurate from planning to confirmation. Candidates should have strong communication skills and be comfortable using online systems. The company offers structured onboarding, team support, and travel-related benefits in a flexible remote environment.

Qualifications

• Strong written and verbal communication skills.
• Comfort working with online systems and standard computer applications.
• Reliable internet connection required.
• Applicants must be at least 18 years old.
• Must be legally authorized to work in qualifying regions.

Responsibilities

• Assist clients with organizing travel plans based on their preferences.
• Review and compare accommodations, transportation options, and services.
• Respond to client questions through phone, email, and online platforms.
• Track itinerary updates and assist with reservation adjustments.
• Maintain organized records of client interactions.

Skills

Strong written and verbal communication skills

Comfort working with online systems and standard computer applications

Job description

Position Overview

We are currently expanding our team and seeking dependable, service-driven individuals for the role of Customer Support Coordinator. In this position, you will assist clients by organizing travel details, reviewing reservation options, and helping ensure trip arrangements are accurate from the planning stage through confirmation.

This role is well suited for individuals who enjoy working with people, managing multiple details at once, and providing consistent support throughout the travel coordination process in a flexible remote environment.

Core Responsibilities

• Assist clients with organizing travel plans based on their preferences and timelines
• Review and compare available accommodations, transportation options, and destination services using approved booking resources
• Share clear and accurate information to help clients make informed travel decisions
• Respond to client questions and service requests through phone, email, and online communication platforms
• Track itinerary updates and assist with reservation adjustments when needed
• Maintain organized records of client interactions and booking details
• Participate in scheduled training sessions and team collaboration opportunities

What This Opportunity Provides

• Access to structured onboarding and ongoing learning resources
• Eligibility for supplier incentives and travel-related benefits
• A supportive team environment focused on collaboration and development
• Opportunities to strengthen coordination, communication, and client service skills

Basic Qualifications

• Strong written and verbal communication skills
• Comfort working with online systems and standard computer applications
• Reliable internet connection required
• Applicants must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain or ither qualifying regions