Customer Care Call Specialist (Inbound)

Caleres Inc.; Clayton (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Shoe discount

Get paid early

Learning opportunities

Benefits from day one

Relaxed dress code

2-week training program

Employee events

Job summary

Caleres Inc. is seeking a customer service professional at our Clayton, MO location. You will handle a high volume of inbound calls, assist with orders and payments, and update customer records in the CRM system.

The role emphasizes delivering friendly, accurate service with adherence to call center guidelines and schedules. Training is provided, with benefits starting day one and a 30% associate discount across Caleres brands.

Qualifications

• High School Diploma or equivalent; relevant experience preferred.
• 1–2 years of customer service, call center or retail experience preferred.
• Proficient with computer systems, software applications, and telephone systems.

Responsibilities

• Handle a high volume of incoming calls promptly and professionally while greeting callers and identifying the company.
• Identify and prioritize urgent or escalated issues to ensure prompt resolution.
• Assist customers with placing orders, processing payments, or updating account information.
• Accurately document interactions and transactions in the CRM system.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

CRM software

Phone systems

Job description

Caleres Inc. is seeking a customer service professional at our Clayton, MO location. You will handle a high volume of inbound calls, assist with orders and payments, and update customer records in the CRM system.

The role emphasizes delivering friendly, accurate service with adherence to call center guidelines and schedules. Training is provided, with benefits starting day one and a 30% associate discount across Caleres brands.