Consumer Care Call Agent

Caleres, Inc.; Lake Saint Louis (MO); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

30% Associate Discount

Paid on-demand access to earnings

Career development opportunities

Health benefits starting day one

Relaxed dress code

Two-week training program

Recognition events

Convenient location near public transport

Job summary

A footwear company is seeking a Consumer Care Call Agent in Lake Saint Louis, MO. The ideal candidate will engage professionally with customers, resolve issues, and document interactions in the CRM system. This full-time role requires previous customer service experience and offers perks such as discounts, flexible payment options, and training opportunities.

Qualifications

• 1-2 years of customer service, call center, or retail experience preferred.
• Comfortable using computer systems and telephone systems required.

Responsibilities

• Handle a high volume of incoming calls promptly and professionally.
• Identify and prioritize urgent or escalated issues.
• Ensure customer satisfaction by delivering exceptional service.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Diploma or equivalent

Job description

Join to apply for the Consumer Care Call Agent role at Caleres, Inc.

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Join to apply for the Consumer Care Call Agent role at Caleres, Inc.

Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.Compensation And Hours

• Pay rate is $15.00 / hour
• Potential to earn overtime
• Position will be Monday - Friday from 9am-6pm
• Rotational Saturdays from 10am-5pm
• Sunday Closed
• Class Start Date: August 25th
  

What you'll be doing!

• Professional engagement: Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the company
• Provide resolution: Identify and prioritize urgent or escalated issues, ensuring prompt resolution
• Exceptional service: Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
• Documentation and system updates: Accurately and thoroughly document customer interactions and transactions in the CRM system
• Adherence excellence: Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service
  
  

Perks you will enjoy!

• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across our Caleres brands
• Get Paid When You Want. Access your money as you earn it and request your earnings before payday
• Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance, and join us for our annual internal learning and networking events
• Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Job Training. We offer an extensive 2-week, hands on, training program to ensure you are confident in your new role and set up for success
• Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations
• Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda
  
  

Qualifications

• High School Diploma or equivalent years of experience preferred
• 1-2 years of customer service, call center or retail experience preferred
• Comfortable using computer systems, software applications, and telephone systems required
  
  

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: https://www.caleres.com/careers/be-aware-of-recruiting-fraud

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Apparel and Fashion

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