Advanced Services Specialist — Customer Experience

Caleres, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

30% associate discount

Benefits start day one

Get paid when you want

Mental wellness support

Relaxed dress code

Job summary

Caleres, Inc. in St. Louis is seeking a Representative, Advance Services to resolve escalated customer issues, coach associates, and deliver exceptional service. You will help reduce repeat contacts by resolving issues at first contact and support workflows and backlogs as needed.

The role offers perks like a 30% associate discount across Famous Footwear and Caleres brands, benefits starting day one, and access to wellness resources. Join a company that values results, caring and learning.

Responsibilities

• Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
• Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
• Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
• Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
• Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Job description

Caleres, Inc. in St. Louis is seeking a Representative, Advance Services to resolve escalated customer issues, coach associates, and deliver exceptional service. You will help reduce repeat contacts by resolving issues at first contact and support workflows and backlogs as needed.

The role offers perks like a 30% associate discount across Famous Footwear and Caleres brands, benefits starting day one, and access to wellness resources. Join a company that values results, caring and learning.