Representative, Advanced Services

Caleres, Inc.; Clayton (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Shoe discounts

Benefits start day one

Get paid when you want

Mental wellness

Relaxed dress code

Job summary

Caleres, Inc. in Clayton, MO is seeking a Representative, Advance Services to join our dynamic footwear team. You will handle escalated customer issues, provide coaching to teammates, and strive to deliver exceptional service that reduces repeat contacts.

The role supports incident tickets and emails while driving improvements in policies and procedures affecting customer experience. Join a company with a rich 145+ year legacy and brands like Famous Footwear, Sam Edelman and Naturalizer.

Qualifications

• Experience handling escalated customer issues with empathy.
• Ability to coach and mentor colleagues to improve service quality.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve escalated customer issues with professionalism and empathy
• Support and mentor associates to improve problem-solving and product knowledge
• Deliver exceptional customer service by resolving issues at first contact
• Manage workflows and backlogs by supporting incident tickets and emails
• Drive continuous improvement by tracking trends and recommending policy changes

Skills

Customer service

Problem solving

Communication

Job description

8300 Maryland Ave, Clayton, MO 63105, USA

Job Description

Posted Monday, August 3, 2026 at 5:00 AM

Founded in 1878 , Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more . Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first.

Join our dynamic and thriving footwear company as aRepresentative, Advance ServicesinSt. Louis where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that valuesresults, caring and learning.

What will you be doing?

• Resolve Escalated Customer Issues: Handle escalated customer compliments and complaints with professionalism and empathy
• Support & Mentor Associates: Provide coaching to improve problem-solving and product knowledge
• Deliver Exceptional Customer Service: Reduce repeat contacts by resolving issues at the first point of interaction
• Manage Workflows & Backlogs: Support incident ticket and email backlogs as needed
• Drive Continuous Improvement: Track trends and provide recommendations on policies and procedures impacting customer experience

Perks you will enjoy!

• Our Shoe Discounts: No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands
• Benefits that Start Day One: To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Get Paid When You Want: Access your money as you earn it and request your earnings before payday
• Mental Wellness: Your mental health is important to us, and we offer free, 24/7 confidential support and resources through CompPsych EAP for eligible associates
• Relaxed Dress Code: At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to thejoblocation. Please visityourcaleres.com to review all associated benefits.

8300 Maryland Ave, Clayton, MO 63105, USA