Customer Care Call Center Specialist

Moodreact; Atlanta (GA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Structured training

Collaborative team environment

Career development

Job summary

Moodreact is seeking a motivated and customer-focused Call Center Representative to assist customers over the phone, provide product and service information, and help deliver a positive customer experience. This position is ideal for someone who communicates effectively, enjoys helping others, and thrives in a collaborative, goal-oriented environment.

Training and ongoing coaching will be provided, making this an excellent opportunity for candidates looking to develop their telephone

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Good problem-solving and interpersonal abilities.
• Ability to explain information clearly and accurately.
• Comfortable working in a goal-oriented environment.
• Dependable, organized, and willing to learn.
• Previous call center, customer service, or sales experience is beneficial but not required.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Answer questions about products, services, and available promotions.
• Listen carefully to customer needs and provide appropriate information.
• Explain product features, benefits, and service options.
• Identify opportunities to recommend relevant products or services.
• Address routine concerns and direct complex inquiries to the appropriate team member.
• Maintain accurate records of customer interactions and follow-up requirements.
• Follow established call-handling procedures and customer service standards.
• Work toward individual and team performance goals.
• Participate in training and coaching sessions to improve service quality.

Skills

Verbal communication

Active listening

Problem solving

Interpersonal skills

Clear information delivery

Goal oriented

Learning mindset

Job description

Moodreact is seeking a motivated and customer-focused Call Center Representative to assist customers over the phone, provide product and service information, and help deliver a positive customer experience. This position is ideal for someone who communicates effectively, enjoys helping others, and thrives in a collaborative, goal-oriented environment.

Training and ongoing coaching will be provided, making this an excellent opportunity for candidates looking to develop their telephone