Customer Experience Assistant

Moodreact; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training and ongoing support

Welcoming and collaborative team

Skill development

Career growth

Compensation based on position and exp

Job summary

Moodreact is seeking a friendly and motivated Customer Service Assistant to help customers understand products and services while creating a positive service experience. Training and ongoing guidance are provided to help you develop customer service and problem-solving skills.

This in-person role emphasizes welcoming customers, explaining offerings, and building positive relationships. Join a collaborative team and grow your communication skills while delivering excellent service.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and customer-focused attitude.
• Good listening and problem-solving abilities.
• Dependability and willingness to learn.
• Ability to work effectively in a team environment.
• Previous customer service or retail experience is helpful but not required.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Explain product features, services, and promotional offers.
• Listen to customer needs and help identify suitable options.
• Assist with resolving routine questions and concerns.
• Build positive customer relationships through clear communication.
• Support customer engagement activities and service initiatives.
• Collaborate with team members to address customer needs.
• Follow established service standards and participate in training sessions.

Skills

Verbal communication

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Teamwork

Job description

Moodreact is seeking a friendly and motivated Customer Service Assistant to help customers understand products and services while creating a positive service experience. Training and ongoing guidance are provided to help you develop customer service and problem-solving skills.

This in-person role emphasizes welcoming customers, explaining offerings, and building positive relationships. Join a collaborative team and grow your communication skills while delivering excellent service.