Customer Care Call Center Agent

Moodreact; Washington (District of Columbia); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training in call handling

Ongoing coaching and feedback

Collaborative team environment

Opportunities to develop communication

Descripción de la vacante

Moodreact is seeking a confident Call Center Agent to assist customers by phone, delivering clear information about products, services, and promotions. The role emphasizes attentive listening, practical problem-solving, and a customer-first approach to ensure satisfaction and smooth interactions.

The position includes training, ongoing coaching, and a collaborative team environment, with compensation based on experience.

Formación

• Clear verbal communication and active listening skills.
• Professional telephone manner and a customer-focused attitude.
• Patience and courtesy during challenging interactions.
• Strong problem-solving and attention to detail.
• Dependable, adaptable, and comfortable working toward performance goals.
• Call center or customer service experience is an advantage but not required.

Responsabilidades

• Handle incoming and outgoing customer calls professionally.
• Provide accurate information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through relevant next steps.
• Document call outcomes and maintain accurate customer interaction records.
• Escalate complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Conocimientos

Verbal communication

Active listening

Telephone manners

Customer focus

Problem solving

Attention to detail

Adaptability

Performance goals

Call center experience

Descripción del empleo

Moodreact is seeking a confident Call Center Agent to assist customers by phone, delivering clear information about products, services, and promotions. The role emphasizes attentive listening, practical problem-solving, and a customer-first approach to ensure satisfaction and smooth interactions.

The position includes training, ongoing coaching, and a collaborative team environment, with compensation based on experience.