Call Center Agent

Moodreact; Washington (District of Columbia); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Training in call handling

Ongoing coaching and feedback

Collaborative team environment

Opportunities to develop communication

Job summary

Moodreact is seeking a confident Call Center Agent to assist customers by phone, delivering clear information about products, services, and promotions. The role emphasizes attentive listening, practical problem-solving, and a customer-first approach to ensure satisfaction and smooth interactions.

The position includes training, ongoing coaching, and a collaborative team environment, with compensation based on experience.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and a customer-focused attitude.
• Patience and courtesy during challenging interactions.
• Strong problem-solving and attention to detail.
• Dependable, adaptable, and comfortable working toward performance goals.
• Call center or customer service experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide accurate information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through relevant next steps.
• Document call outcomes and maintain accurate customer interaction records.
• Escalate complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Skills

Verbal communication

Active listening

Telephone manners

Customer focus

Problem solving

Attention to detail

Adaptability

Performance goals

Call center experience

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are looking for a confident and customer-focused Call Center Agent to assist customers over the phone and provide clear, helpful information about products, services, and available promotions. The ideal candidate enjoys communicating with people, listening carefully, and finding practical solutions to customer questions.

This role offers training and guidance for candidates who want to strengthen their telephone communication, problem-solving, and customer service skills.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide accurate information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through relevant next steps.
• Document call outcomes and maintain accurate customer interaction records.
• Escalate complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and a customer-focused attitude.
• Ability to remain patient and courteous during challenging interactions.
• Strong problem-solving skills and attention to detail.
• Dependable, adaptable, and comfortable working toward performance goals.
• Previous call center or customer service experience is an advantage but not required.

What We Offer

• Training in call handling and customer service procedures.
• Ongoing coaching and performance feedback.
• A collaborative and supportive team environment.
• Opportunities to develop communication and problem-solving skills.
• Compensation based on the position and experience.