Customer Care Specialist (Call Center) - Training & Growth

Moodreact; Charlotte (NC); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Training provided

Ongoing coaching

Team environment

Professional development

Résumé du poste

Moodreact in Charlotte, NC is hiring a Call Center Agent to assist customers over the phone, provide accurate information, and help resolve questions about products and services.

This role emphasizes clear communication, active listening, and problem-solving, with training and ongoing coaching to develop telephone customer service skills.

Join a supportive team with opportunities for professional development and a chance to contribute to a positive customer experience.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Ability to remain patient and professional during challenging conversations.

Responsabilités

• Handle incoming and outgoing customer calls professionally.
• Provide clear information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through appropriate next steps.
• Record call outcomes and maintain accurate interaction records.
• Refer complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Connaissances

Clear verbal communication

Active listening

Professional telephone manner

Problem-solving

Interpersonal abilities

Patience under pressure

Dependability

Description du poste

Moodreact in Charlotte, NC is hiring a Call Center Agent to assist customers over the phone, provide accurate information, and help resolve questions about products and services.

This role emphasizes clear communication, active listening, and problem-solving, with training and ongoing coaching to develop telephone customer service skills.

Join a supportive team with opportunities for professional development and a chance to contribute to a positive customer experience.