Customer Service Representative

Moodreact; Charlotte (NC); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hands-on training

Supportive team

Career advancement

Competitive pay

Resumo da oferta

Moodreact in Charlotte, NC is seeking a friendly customer service representative who enjoys helping people and building positive relationships. You will assist customers with questions about products and services and provide practical solutions based on individual needs.

The role offers hands-on training, a collaborative environment, and opportunities for professional development and career advancement, with competitive compensation based on position and experience.

Qualificações

• Proven ability to communicate clearly with customers.
• Strong listening and problem solving skills.
• Customer-oriented attitude with a proactive approach.
• Ability to work both independently and with a team.

Responsabilidades

• Assist customers with questions about products, services, and available options.
• Provide accurate information and helpful guidance based on individual customer needs.
• Build positive customer relationships through attentive listening and professional interactions.
• Identify concerns and help determine appropriate solutions.
• Explain product and service features in a clear and approachable manner.
• Collaborate with colleagues to support customer satisfaction and daily operations.
• Gather customer feedback and share relevant observations with the team.
• Maintain a professional, courteous, and solution-oriented approach in all interactions.

Conhecimentos

Verbal communication

Interpersonal skills

Problem solving

Team collaboration

Adaptability

Independent work

Descrição da oferta de emprego

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

Introduction

We are looking for a friendly, motivated, and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, building positive relationships, and finding practical solutions to customer needs. The successful candidate will contribute to a welcoming service environment while developing valuable communication and problem-solving skills through hands-on training and team support.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Provide accurate information and helpful guidance based on individual customer needs.
• Build positive customer relationships through attentive listening and professional interactions.
• Identify concerns and help determine appropriate solutions.
• Explain product and service features in a clear and approachable manner.
• Collaborate with colleagues to support customer satisfaction and daily operations.
• Gather customer feedback and share relevant observations with the team.
• Maintain a professional, courteous, and solution-oriented approach in all interactions.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and customer-oriented attitude.
• Good problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively.
• Adaptability and willingness to learn new procedures.
• Previous customer service experience is an advantage but not required.

What We Offer

• Hands-on training and ongoing guidance.
• A supportive and collaborative team environment.
• Opportunities to develop customer service and relationship-building skills.
• Professional development and potential career advancement.
• Competitive compensation based on the position and experience.