Call Center Agent

Moodreact; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training provided

Ongoing coaching

Team environment

Professional development

Job summary

Moodreact in Charlotte, NC is hiring a Call Center Agent to assist customers over the phone, provide accurate information, and help resolve questions about products and services.

This role emphasizes clear communication, active listening, and problem-solving, with training and ongoing coaching to develop telephone customer service skills.

Join a supportive team with opportunities for professional development and a chance to contribute to a positive customer experience.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Ability to remain patient and professional during challenging conversations.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide clear information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through appropriate next steps.
• Record call outcomes and maintain accurate interaction records.
• Refer complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Skills

Clear verbal communication

Active listening

Professional telephone manner

Problem-solving

Interpersonal abilities

Patience under pressure

Dependability

Job description

About Us

Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind.

About the Role

We are looking for a professional and customer-focused Call Center Agent to assist customers over the phone, provide accurate information, and help resolve questions about products and services. This role is suited to someone who communicates clearly, listens carefully, and enjoys helping people find solutions.

Training and ongoing coaching are provided to support your development in telephone communication, customer service, and problem-solving.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Provide clear information about products, services, and promotional offers.
• Listen to customer questions and identify their needs.
• Explain available options and guide customers through appropriate next steps.
• Record call outcomes and maintain accurate interaction records.
• Refer complex questions or concerns to the appropriate team member.
• Follow established call procedures and customer service standards.
• Work toward individual and team performance goals while maintaining service quality.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and a courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Ability to remain patient and professional during challenging conversations.
• Dependability, attention to detail, and willingness to learn.
• Previous call center or customer service experience is helpful but not required.

What We Offer

• Training in call handling and customer service procedures.
• Ongoing coaching and constructive feedback.
• A supportive and collaborative team environment.
• Opportunities to strengthen communication and problem-solving skills.
• Professional development opportunities.
• Compensation based on the position and experience.