Onsite Billing & Accounts Support Specialist

Meduit; Waco (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401(k)

Wellness time and holidays

Life insurance

Long-term disability

Growth opportunities

Job summary

Meduit in Waco, TX is hiring a Customer Service Representative to handle inbound/outbound calls regarding account balances, payments, and issue resolution. You will document interactions, follow scripts, and assist with payment arrangements in a fast-paced, performance-driven environment.

The role requires a High School diploma and 1+ year in a customer-facing setting, plus proficiency in Outlook, Word, and Excel. This onsite position offers competitive hourly pay and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing role (call center, retail, office, front desk, administrative or similar).
• Experience in a fast-paced, performance-driven environment; strong computer skills to navigate multiple systems.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions over the phone.
• Document all interactions accurately while navigating multiple systems.
• Follow established workflows, scripts, and compliance requirements.
• Meet performance goals related to productivity and quality.
• Assist customers with available support or financial assistance programs when applicable.

Skills

Clear communication

Phone etiquette

Problem solving

Reliability

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Meduit in Waco, TX is hiring a Customer Service Representative to handle inbound/outbound calls regarding account balances, payments, and issue resolution. You will document interactions, follow scripts, and assist with payment arrangements in a fast-paced, performance-driven environment.

The role requires a High School diploma and 1+ year in a customer-facing setting, plus proficiency in Outlook, Word, and Excel. This onsite position offers competitive hourly pay and comprehensive benefits.