Customer Service Representative (Sartell Team Referrals)

Meduit | Driving Revenue Cycle Performance; Sartell (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long‑

term disability

Job summary

Meduit is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution from a remote home office. You will handle inbound/outbound calls, document interactions, and ensure accurate account records while following established workflows.

Responsibilities include explaining balances, arranging payments, and helping customers access financial assistance programs. This is a fast-paced role requiring reliability and strong communication skills.

Qualifications

• Minimum 1 year of customer service or call center experience.
• Experience in a fast-paced environment with productivity and quality expectations.
• Experience working successfully in a Work-From-Home environment.
• Ability to navigate multiple applications and screens simultaneously.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Explain balances, payments, and options clearly and professionally.
• Set up payment arrangements and process transactions by phone.
• Document interactions across multiple systems following workflows and compliance.
• Meet performance goals for productivity and quality.
• Assist customers with available support or financial assistance programs.

Skills

Customer service experience

Strong communication

Independent work

Time management

Reliability

Work-from-home experience

Education

High School Diploma or GED

Tools

CRM systems

EHR systems

Microsoft Outlook/Word

Job description

About the Role

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

About the Role

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Sartell, MN

Schedule: Multiple Shifts: 7am - 4pm, or 8am -5pm, or 9am -6pm Central Time Zone, Monday – Friday

Compensation: $17-$19 per hour base + performance incentives

Key Responsibilities

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in a customer service, call center, healthcare support, administrative support, or office-based role.
• Minimum 1 year of experience working successfully in a Work-From-Home environment.
• Experience working in a fast-paced environment with productivity, quality, or performance expectations.
• Strong computer skills with the ability to navigate multiple applications, systems, and screens simultaneously.
• Experience using Microsoft Outlook, Word, and other business applications.
• Ability to communicate professionally and effectively by phone, video, and in writing.
• Demonstrated reliability, consistent attendance, and a history of meeting performance expectations.
• Ability to work independently, manage time effectively, and remain productive in a Work-From-Home environment.
• Ability to maintain a private, secure, and distraction-free workspace.
• Ability to meet company technology and internet requirements.

Preferred Qualifications

• 1+ year of call center experience
• Healthcare customer service, medical billing, insurance, banking, collections, or similar account-based customer support experience
• Experience handling a high volume of inbound and outbound calls
• Experience working with performance metrics such as quality, productivity, attendance, and customer satisfaction
• Experience using CRM, patient account, billing, or EHR systems
• Experience resolving escalated customer issues while maintaining professionalism

Additional Information

This is a Work-from-Home position. Employees must maintain a secure and private workspace and reliable internet connectivity that meets company requirements. Internet connectivity verification will be required during the hiring process. This role is a Work-from-Home opportunity and is not considered location-independent remote work.

About Us

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.Learn more at www.meduitrcm.com.

Employment Eligibility

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted
• At this time, we are unable to consider candidates residing in the state of New York for this position.

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.