Customer Service Representative - Sartell, MN (Onsite)

Meduit; Sartell (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

HSA and FSA

Job summary

Meduit is seeking a Customer Service Representative to support customers with account questions, payments, and issue resolution. This onsite role in Sartell MN involves handling inbound and outbound calls, documenting interactions, and using multiple systems to ensure accurate records.

The position offers $17-$19 per hour base plus performance incentives, with full-time hours and benefits including health insurance, 401(k) matching, and paid holidays.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar).
• Experience in a fast-paced, performance-driven environment.
• Strong computer skills, ability to navigate multiple systems.

Responsibilities

• Handle inbound and outbound calls related to customer account balances.
• Provide clear, professional explanations of balances, payments, and available options.
• Set up payment arrangements and process transactions over the phone.
• Accurately document all interactions while navigating multiple systems.
• Follow established workflows, scripts, and compliance requirements.
• Meet performance goals related to productivity and quality.
• Assist customers with available support or financial assistance programs when applicable.

Skills

Customer service

Communication skills

Computer literacy

Multitasking

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

Job Category: Non Exempt

Requisition Number: CUSTO003163

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Meduit - Sartell
250 14th Ave E
Sartell, MN 56377, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

About the Role:
The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: Customer Service Representative

Location: Onsite - 250 14th Ave E Sartell MN 56377

Compensation: $17-$19 per hour base + performance incentives

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED
• Minimum of 1 year of experience in a customer-facing role (call center, retail, office, front desk, administrative, or similar)
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

Preferred Qualifications:

• Call center experience
• Experience with billing, payments, or account resolution
• Experience meeting or exceeding performance metrics
• Experience handling escalated customer interactions
• Exposure to healthcare, insurance, or financial services environments

About Us:

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

Employment eligibility:

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer:

• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.