Customer Care Associate II — Fast-Paced Support Expert

ADI Global Distribution; Louisville (KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Life and health insurance

401k Plan

Vacation & holidays

Job summary

ADI Global Distribution in Louisville, KY is seeking a Customer Care Associate II to join our Central Sales Group. You will support customers across North America, handle inquiries, and guide orders with a focus on world-class service.

This role emphasizes problem solving, product knowledge, and maintaining accurate records, with a hybrid schedule and opportunities for growth within a dynamic team.

Qualifications

• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Availability to work a full-time schedule between 8:00 AM and 8:00 PM ET.
• Experience using Microsoft Office products.
• Experience with Salesforce.
• Experience with Epicor Prophet 21 (P21) or SAP.
• Bilingual language skills are a plus.
• Organized, detail-oriented and reliable.
• Comfortable multitasking in a fast-paced environment.
• Proactive problem solver with ownership mindset.
• Adaptable and eager to learn new technologies.

Responsibilities

• Deliver exceptional customer service on every interaction.
• Support customers via inbound phone calls and account inquiries.
• Assist with order placement, quotes, returns, and other customer needs.
• Build expertise in our products, systems, and business processes.
• Actively listen to understand customer challenges and provide solutions.
• Maintain accurate records with detailed customer notes.
• Navigate multiple systems to resolve requests quickly.
• Learn and adapt to new technologies and tools.
• Contribute to team success by meeting performance and quality standards.
• Maintain schedule adherence while delivering excellent customer experience.

Skills

Customer service

Verbal communication

Written communication

Schedule availability

Tools

Microsoft Office

Salesforce

Epicor Prophet 21 (P21) or SAP

Job description

ADI Global Distribution in Louisville, KY is seeking a Customer Care Associate II to join our Central Sales Group. You will support customers across North America, handle inquiries, and guide orders with a focus on world-class service.

This role emphasizes problem solving, product knowledge, and maintaining accurate records, with a hybrid schedule and opportunities for growth within a dynamic team.