Inbound Customer Support Specialist

Global Agility Solutions; Louisville (KY); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Global Agility Solutions is seeking entry level Call Center Agents to join our customer service team in Louisville. The role focuses on inbound calls, assisting customers with account management and service inquiries, while maintaining professionalism and accuracy across multiple screens.

The position requires strong communication skills, basic computer literacy, and the ability to follow policies and adapt to a fast-paced environment.

Qualifications

• Strong communication skills over the phone.
• Ability to remember and deliver information in a professional manner.
• Experience in customer service, preferably in a call center environment.
• Computer literacy is required.
• Ability to follow policies, procedures, and regulations.
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to navigate multiple computer screens while working on the phone.
• Strong analytical skills with high attention to detail and accuracy.
• Bilingual speaking proficiency in Spanish/English preferred
• High School diploma or GED

Responsibilities

• Answer incoming calls from customers.
• Resolve any program or service-related issues, ensuring complete customer satisfaction.
• Account establishment and management
• Take payments and maintain/update customer account information as requested using the back-office system (BOS) interface.
• Customer Call Handling
• Handle Disputes and Escalations as needed.
• Process payment adjustments and refund requests over the phone
• Communicate account information and program information to callers.

Skills

Strong communication

Phone etiquette

Customer service experience

Computer literacy

Policy adherence

Ability to multitask

Bilingual Spanish/English

Listening and problem solving

Education

High School diploma or GED

Job description

Global Agility Solutions is seeking entry level Call Center Agents to join our customer service team in Louisville. The role focuses on inbound calls, assisting customers with account management and service inquiries, while maintaining professionalism and accuracy across multiple screens.

The position requires strong communication skills, basic computer literacy, and the ability to follow policies and adapt to a fast-paced environment.