Customer Service Specialist II – Solutions & Records

Jobtailor; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a customer service representative in Louisville, KY for a full-time role. You will handle inbound calls and account inquiries, assist with orders, quotes, returns, and maintain detailed customer records.

You’ll build product and systems expertise to resolve issues and meet performance standards. The position requires 1+ year of customer service experience, strong communication, and availability 8:00 AM–8:00 PM ET.

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Availability to work full-time between 8:00 AM and 8:00 PM ET.
• Experience with Microsoft Office and Salesforce valued.
• Bilingual language skills are a plus.
• Organized, detail-oriented, reliable.
• Not eligible for US visa sponsorship.

Responsibilities

• Deliver exceptional customer service on every interaction.
• Support customers via inbound phone calls and account inquiries.
• Assist with order placement, quotes, returns, and other customer needs.
• Build expertise in products, systems, and business processes.
• Listen to customer challenges and provide effective solutions.
• Maintain accurate records and detailed customer notes.
• Navigate multiple systems and resources to resolve customer requests.
• Learn and adapt to new technologies and business tools.
• Meet performance goals and quality standards.
• Maintain schedule adherence while providing an excellent customer experience.

Skills

Customer service

Verbal and written communication

Multitasking

Problem solving

Attention to detail

Organizational skills

Adaptability

Ownership

Fast-paced environment

Bilingual (nice-to-have)

Tools

Salesforce

Epicor Prophet 21

SAP

Microsoft Office

Job description

Jobtailor is seeking a customer service representative in Louisville, KY for a full-time role. You will handle inbound calls and account inquiries, assist with orders, quotes, returns, and maintain detailed customer records.

You’ll build product and systems expertise to resolve issues and meet performance standards. The position requires 1+ year of customer service experience, strong communication, and availability 8:00 AM–8:00 PM ET.