Customer Service Agent I — Multichannel Support

Aventiv Technologies; Louisville (KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Disability

Life Insurance

Paid Time Off

Voluntary Benefits

Job summary

Aventiv Technologies in Louisville, KY is seeking a customer service associate to handle inquiries via phone, chat, and email, update accounts, and troubleshoot issues with clear communication. The role emphasizes timely problem resolution and high CSAT scores.

You will explain product options, process payments, and navigate CRM systems to support customers, while maintaining quality scores and promoting self-service tools.

Qualifications

• High school diploma or GED required.
• At least 3 months of call center or customer service experience.
• Ability to explain product options and charges.
• Strong written and verbal communication skills.
• Ability to handle sensitive and emotional calls empathetically.

Responsibilities

• Provide quality customer service via phone, chat, and email.
• Open trouble tickets for customer issues.
• Explain product options and related charges clearly.
• Navigate CRM and other systems to service customers.
• Take customer payments or offer payment options.
• Maintain quality scores and call center metrics.
• Promote self-service tools such as IVR and Web.
• Inform customers of promotions and new or upgraded products.
• Quotes rates and encourage prepay options.
• Provide initial troubleshooting for basic features.
• Assist with questions during training as needed.

Skills

Clear communication

Empathy

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Tools

CRM software

Payment processing systems

Job description

Aventiv Technologies in Louisville, KY is seeking a customer service associate to handle inquiries via phone, chat, and email, update accounts, and troubleshoot issues with clear communication. The role emphasizes timely problem resolution and high CSAT scores.

You will explain product options, process payments, and navigate CRM systems to support customers, while maintaining quality scores and promoting self-service tools.