Customer Care Specialist I (Bilingual) - Fast-Paced Support

Amada America, Inc.; La Mirada (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Amada America, Inc. is seeking a customer service representative to join a high-performing, customer-focused team.

The role handles high-volume phone calls, emails, and in-person requests, and informs customers about prices, shipping dates, delays, and terms of sale. You will enter data to determine total costs, process orders and returns, coordinate with purchasing, manufacturing and warehouse to expedite shipments, and provide product stock ETAs.

Qualifications

• Proficient in using email, PDFs and basic website navigation.
• Bilingual English/Spanish is optional but beneficial.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Answer high-volume phone calls, emails, and in-person requests.
• Inform customers of prices, shipping dates, delays and terms of sale.
• Enter data to determine total cost for the customer.
• Process orders and returns, coordinate with departments to issue credits.
• Expedite or trace missing or delayed shipments with purchasing, manufacturing and warehouse.
• Provide product stock ETAs and support multitasking in a fast-paced environment.

Skills

Computer skills

Bilingual English/Spanish

Strong communication

Job description

Amada America, Inc. is seeking a customer service representative to join a high-performing, customer-focused team.

The role handles high-volume phone calls, emails, and in-person requests, and informs customers about prices, shipping dates, delays, and terms of sale. You will enter data to determine total costs, process orders and returns, coordinate with purchasing, manufacturing and warehouse to expedite shipments, and provide product stock ETAs.