Customer Service Rep I

The Terminix International Company Limited Partnership; San Angelo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m"

Paid holidays

Career growth opportunities

Tuition reimbursement

Training programs

Job summary

Rentokil is seeking a Customer Service Representative to be the first point of contact for customers in their homes and businesses. You will resolve concerns courteously, gather information, and schedule or reschedule services while assisting billing inquiries.

The role emphasizes strong listening and communication skills, a friendly phone presence, and the ability to multitask in a fast-paced environment. A team-oriented, growth-focused workplace with comprehensive benefits awaits.

Qualifications

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speech.
• Ability to multitask while entering data.
• Remain calm and helpful during busy periods.
• Strong attention to detail and willingness to learn.
• Excellent organizational and time management skills.
• Availability Monday–Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations on the phone and in person.
• Gather information from customers to identify and solve problems.
• Confirm, schedule, and reschedule services for customers.
• Set sales appointments for new customers.
• Answer billing questions.
• Perform general clerical duties as assigned.
• Collaborate with Service and Sales teams.
• Sell service value and suggest upgrades to customers.
• Smile while talking on the phone.

Skills

Listening

Communication

Phone etiquette

Multitasking

Staying calm under pressure

Attention to detail

Organization

Attendance availability

Education

High school diploma or GED

Job description

About the Role

What do our Customer Service Representatives (CSR) do? Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Requirements

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Why Join Us?

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfil our mission to "protect people, enhance lives, and preserve the planet." A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Benefits

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
• All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Eligibility and Compliance

Rentokil is a drug-free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. This company is a Drug Free workplace. We are looking for individuals who want to make a difference where our customers live and work. People who live in California have privacy rights and in Massachusetts it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.