Customer Service Rep I

Rentokil Pest Control North America; New Hampshire; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days and company-paid holidays

Tuition reimbursement

Job summary

Rentokil Pest Control North America in New Hampshire is looking for a Customer Service Representative (CSR) who will be the first contact for customer concerns. The role involves maintaining customer relations, gathering information to resolve issues, and scheduling services. Candidates should have a high school diploma, excellent communication skills, and the ability to multitask. Rentokil offers competitive pay, opportunities for growth, and a Total Rewards program including health benefits and a 401(k) plan.

Qualifications

• Excellent listening, communication, and multitasking skills.
• Ability to remain calm under pressure and assist team members.
• Strong attention to detail and willingness to learn.

Responsibilities

• Maintain good customer relations on the phone and in person.
• Gather information from customers to identify and solve problems.
• Confirm, schedule, and reschedule services for customers.

Skills

Excellent listening and communication skills

Ability to multitask

Strong attention to detail

Time management skills

Education

High school diploma or GED

Job description

Benefits start day 1 for full-time colleagues. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. Our mission is to protect people, enhance lives, and preserve the planet.

What do our Customer Service Representatives (CSR) do?

Our CSRs are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to callers’ concerns in their homes and businesses. They strive to make customers feel confident that their concerns will be handled promptly and professionally.

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service

What do you need? (Qualifications)

• High school diploma or GED
• Excellent listening and communication skills
• A pleasant phone voice and ability to be clearly understood on the phone
• Demonstrate multitasking skills to enter accurate data while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday through Friday and Saturdays as needed

Why Choose Us?

A career with the Rentokil family of companies offers opportunities for growth. We reward high performance and promote from within. We offer competitive pay and many roles include performance incentives.

We offer a Total Rewards program with professional and personal growth opportunities, training and development programs, and tuition reimbursement (for full-time colleagues).

Health, Savings and Work-Life

• Health benefits including medical, dental, vision, disability, and life insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days, sick days, and company-paid holidays and floating holidays

Rentokil is a Drug-Free workplace and is committed to complying with applicable laws related to the employment of qualified individuals with disabilities. California residents: privacy rights information. Massachusetts residents: lie detector law notice. By applying, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., and to manage your communication preferences. Message and data rates may apply.