Customer Service Pro — Day‑1 Benefits & Growth

The Terminix International Company Limited Partnership; Concord (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days & sick days

Company-paid holidays

Floating holidays

Tuition Reimbursement

Training and development

Job summary

The Terminix International Company Limited Partnership in Concord, New Hampshire, seeks a Customer Service Representative to be the first contact for customers, resolving concerns with courtesy and empathy and scheduling services as needed.

We offer a comprehensive benefits package starting on day one and opportunities for growth within the Rentokil family. This on-site role requires strong communication, multitasking, and data-entry skills to support service and sales teams.

Qualifications

• High school diploma or GED is required.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speaking ability.
• Demonstrate multitasking to enter accurate data while speaking with customers.
• Remain calm and able to work under pressure and help other team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.

Responsibilities

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for the customer.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of our services and suggest upgrades to service.
• Smile while talking on the phone.

Skills

Customer service

Communication skills

Multitasking

Data entry

Typing

Education

High school diploma or GED

Job description

The Terminix International Company Limited Partnership in Concord, New Hampshire, seeks a Customer Service Representative to be the first contact for customers, resolving concerns with courtesy and empathy and scheduling services as needed.

We offer a comprehensive benefits package starting on day one and opportunities for growth within the Rentokil family. This on-site role requires strong communication, multitasking, and data-entry skills to support service and sales teams.