Customer Care Associate

Kitchen-Cabinet-Designers-LL; Raleigh (NC); On-site; USD 38,000 - 60,000; Full time

Job summary

Kitchen Cabinet Distributors (KCD) is seeking an Account Support Representative to build trusted relationships with pre-assigned key accounts and support the full order-to-cash cycle.

You will work with the sales team to onboard new clients, secure orders, manage delivery and billing records, and handle order delays with proactive communication, ensuring a seamless customer experience.

Qualifications

• 1–3 years in a customer-facing role.
• Must pass drug test and background check.

Responsibilities

• Provide account management support to pre-assigned key accounts.
• Secures orders and generates sales of products and services.
• Onboard new clients and grow existing client relationships with the sales team.
• Champion the customer experience across the full order-to-cash cycle.
• Maintain and update customer records for shipping and billing.
• Proactively keep customers engaged.
• Partner with outbound sales on complex opportunities.
• Reply to customer emails professionally and promptly.
• Collaborate with Operations for special requests.
• Handle order delays, back orders, and other order-related issues.

Skills

Multi-tasking

Time management

Communication

Customer service

Organized

Problem solving

Job description

Kitchen Cabinet Distributors (KCD) is one of the country's fastest-growing distributors of wood cabinets. With more than 500,000 combined square feet of warehouse & assembly space, with nationwide distribution capabilities, KCD's goal is to become the leading provider of stock cabinetry solutions in the United States. Successful candidates will find significant opportunity for career advancement within KCD.

The Account Support Representative is responsible for establishing trusting customer relationships and provides support to pre-assigned key accounts for the full order to cash cycle.

Major Areas of Responsibility

• Provide account management support to pre-assigned key accounts.
• Secures orders and generates sales of products and services.
• Work with the sales team to onboard and integrate new clients and develop existing client relationships.
• Champion the customer experience for the full order to cash cycle.
• Maintain and update customer records to ensure accuracy for shipping and billing.
• Execute proactive techniques to keep customers engaged.
• Partner with the outbound sales team on complex opportunities.
• Reply to customer emails professionally and promptly.
• Proactively manage order delays, back orders and any other order related issues.
• Collaborate with Operations for special requests.
• Other duties as assigned.

Required Skills

• The ability to effectively set and manage multiple priorities as well as strong time-management skills.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills; good listener, excellent follow-up. and follow through and willing to support and help others.
• Diligent, efficient, motivated, extremely well organized and proactive
• Analytical mindset when facing complex issues.

Required Experience

• 1-3 successful years in a customer facing role
• *All candidates must successfully complete a drug test and background check.

*KCD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.