Customer Care Specialist – Kitchen Cabinet Support

Cabinetworks Group; Livonia (MI); On-site; USD 29,000 - 33,000; Full time

Job summary

Cabinetworks Group is seeking a customer service oriented professional to support order inquiries, product information, and issue resolution. You will work with sales and service teams to ensure a positive customer experience, with emphasis on accuracy in order entry and timely responses.

The role requires strong MS Office skills, good typing speed, and excellent communication. This is a full-time, on-site position based in Michigan, with eligibility for an annual bonus based on performance.

Qualifications

• High School diploma or GED.
• 1-3 years customer service experience.
• Proficient computer skills including Microsoft Office.

Responsibilities

• Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution.
• Determine root causes to issues and develop resolution action plans based on findings.
• Work with field sales & service to drive positive customer experiences.
• Enter orders into system with high accuracy and volume.
• Maintain department standards with accuracy and adaptability to changing requirements.

Skills

Customer service

Microsoft Office

Typing 45-50 WPM

Data entry accuracy

Verbal and written communication

Conflict resolution

multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cabinetworks Group is seeking a customer service oriented professional to support order inquiries, product information, and issue resolution. You will work with sales and service teams to ensure a positive customer experience, with emphasis on accuracy in order entry and timely responses.

The role requires strong MS Office skills, good typing speed, and excellent communication. This is a full-time, on-site position based in Michigan, with eligibility for an annual bonus based on performance.