Customer Care Associate

Kitchen-Cabinet-Designers-LL; Houston (TX); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Kitchen Cabinet Distributors (KCD) in Houston is seeking an Account Support Representative to build trusting relationships with pre-assigned key accounts and support the full order-to-cash cycle. You will secure orders, onboard new clients with the sales team, and maintain accurate shipping and billing records while proactively resolving delays and issues to ensure a seamless customer experience.

Ideal candidates will have 1–3 years in a customer-facing role, exceptional communication, and

Qualifikationen

• 1–3 years in a customer-facing role.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Customer-centric mindset with attention to detail.

Aufgaben

• Provide account management support to pre-assigned key accounts.
• Secures orders and generates sales of products and services.
• Onboard new clients with the sales team and grow existing relationships.
• Champion the customer experience throughout the full order-to-cash cycle.
• Maintain and update customer records for shipping and billing accuracy.
• Proactively engage customers and manage order delays and back orders.
• Collaborate with Operations for special requests and resolve issues.
• Respond to customer emails professionally and promptly.
• Support and assist team members as needed.

Kenntnisse

Multitasking

Communication

Customer service

Organization

Problem solving

Jobbeschreibung

Kitchen Cabinet Distributors (KCD) is one of the country's fastest-growing distributors of wood cabinets. With more than 500,000 combined square feet of warehouse & assembly space, with nationwide distribution capabilities, KCD's goal is to become the leading provider of stock cabinetry solutions in the United States. Successful candidates will find significant opportunity for career advancement within KCD.

The Account Support Representative is responsible for establishing trusting customer relationships and provides support to pre-assigned key accounts for the full order to cash cycle.

Major Areas of Responsibility

• Provide account management support to pre-assigned key accounts.
• Secures orders and generates sales of products and services.
• Work with the sales team to onboard and integrate new clients and develop existing client relationships.
• Champion the customer experience for the full order to cash cycle.
• Maintain and update customer records to ensure accuracy for shipping and billing.
• Execute proactive techniques to keep customers engaged.
• Partner with the outbound sales team on complex opportunities.
• Reply to customer emails professionally and promptly.
• Proactively manage order delays, back orders and any other order related issues.
• Collaborate with Operations for special requests.
• Other duties as assigned.

Required Skills

• The ability to effectively set and manage multiple priorities as well as strong time-management skills.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills; good listener, excellent follow-up. and follow through and willing to support and help others.
• Diligent, efficient, motivated, extremely well organized and proactive
• Analytical mindset when facing complex issues.

Required Experience

• 1-3 successful years in a customer facing role
• *All candidates must successfully complete a drug test and background check.

*KCD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.