Key Account Success Specialist

Kitchen-Cabinet-Designers-LL; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Kitchen Cabinet Distributors (KCD) in Houston is seeking an Account Support Representative to build trusting relationships with pre-assigned key accounts and support the full order-to-cash cycle. You will secure orders, onboard new clients with the sales team, and maintain accurate shipping and billing records while proactively resolving delays and issues to ensure a seamless customer experience.

Ideal candidates will have 1–3 years in a customer-facing role, exceptional communication, and

Qualifications

• 1–3 years in a customer-facing role.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Customer-centric mindset with attention to detail.

Responsibilities

• Provide account management support to pre-assigned key accounts.
• Secures orders and generates sales of products and services.
• Onboard new clients with the sales team and grow existing relationships.
• Champion the customer experience throughout the full order-to-cash cycle.
• Maintain and update customer records for shipping and billing accuracy.
• Proactively engage customers and manage order delays and back orders.
• Collaborate with Operations for special requests and resolve issues.
• Respond to customer emails professionally and promptly.
• Support and assist team members as needed.

Skills

Multitasking

Communication

Customer service

Organization

Problem solving

Job description

Kitchen Cabinet Distributors (KCD) in Houston is seeking an Account Support Representative to build trusting relationships with pre-assigned key accounts and support the full order-to-cash cycle. You will secure orders, onboard new clients with the sales team, and maintain accurate shipping and billing records while proactively resolving delays and issues to ensure a seamless customer experience.

Ideal candidates will have 1–3 years in a customer-facing role, exceptional communication, and