Customer Service Representative

KitchenCrest Cabinets, LLC; San Antonio (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

KITCHENCREST CABINETS, LLC in San Antonio, TX is seeking a Customer Service Representative to enter sales orders in NetSuite based on requests received by email, phone, or in person. This on-site role emphasizes accuracy, clear communication, and timely responses.

You will coordinate with the warehouse to arrange pick/pack/ship and deliveries, build rapport with clients, and develop the ability to read cabinet blueprints over time to convert designs into orders.

Qualifications

• Previous experience in sales, customer service, or other related fields.
• High level of attention to details.
• Familiarity with the NetSuite ERP, or other similar ERP.
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.

Responsibilities

• Enter sales orders in our ERP system Oracle NetSuite based on orders received via email, phone or oral instructions from walk in customers.
• Communicate with customers via email, phone and face to face, capable of communicating to customers and resolving customer complaints.
• Coordinate with warehouse supervisors to make arrangements for pick/pack/ship and deliveries.
• Over time, read kitchen cabinet design blueprints and convert to sales orders.

Skills

Sales experience

Attention to detail

Rapport building

Negotiation skills

Customer service

Communication skills

Tools

NetSuite ERP

Job description

KITCHENCREST CABINETS, LLC

We are a B2B kitchen cabinets wholesaler, we offer in stock, ready to assemble, shaker style cabinets to contractors, retailers and builders, we provide value added services such as design, assembly and delivery. We source our products from southeast Asia, we currently operate in IL, TX, WI and FL.

Customer Service Representative

We are currently looking for customer service reps to join the team. You'll need to:

• work on site at our San Antonio, TX location!
• be responsible for entering sales orders in our ERP system Oracle NetSuite based on orders received via email, phone or oral instructions from walk in customers
• be detail oriented, ensure orders entered are accurate, minimize errors and mistakes
• communicate with customers via email, phone and face to face, capable of communicating to customers and resolving customer complains
• coordinate with warehouse supervisors to make arrangements for pick/pack/ship and deliveries
• over time, develop abilities to read kitchen cabinet design blueprints and convert to sales orders

Qualifications:

• Previous experience in sales, customer service, or other related fields
• High level of attention to details
• Familiarity with the NetSuite ERP, or other similar ERP
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule: Monday to Friday

Supplemental pay types: Bonus opportunities