Customer Service Representative

KitchenCrest Cabinets, LLC; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

KITCHENCREST CABINETS, LLC on-site Customer Service Representative role in Florida, supporting contractors, retailers, and builders. You will enter sales orders, communicate with customers, and coordinate with warehouse to ensure smooth deliveries.

The role emphasizes accuracy, attention to detail, and the ability to read cabinet design blueprints over time. Prior experience with ERP systems like NetSuite is helpful, along with strong negotiation and client-relations skills.

Qualifications

• Previous experience in sales, customer service, or related fields.
• High level of attention to details.
• Familiarity with the NetSuite ERP, or other similar ERP
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline- and detail-oriented

Responsibilities

• Enter sales orders in Oracle NetSuite from email, phone, or walk-in orders.
• Ensure orders are accurate and minimize errors.
• Communicate with customers via email, phone, and in person.
• Coordinate with warehouse to arrange pick/pack/ship and deliveries.
• Develop ability to read kitchen cabinet design blueprints and convert to sales orders

Skills

Customer service

Sales orders

Communication

Attention to detail

Negotiation

Education

High school diploma or equivalent

Tools

NetSuite ERP

Job description

KITCHENCREST CABINETS, LLC

We are a B2B kitchen cabinets wholesaler, we offer in stock, ready to assemble, shaker style cabinets to contractors, retailers and builders, we provide value added services such as design, assembly and delivery. We source our products from southeast Asia, we currently operate in IL, TX and FL.

Customer Service Representative

We are currently looking for customer service reps to join the team. You'll need to:

• work on site
• be responsible for entering sales orders in our ERP system Oracle NetSuite based on orders received via email, phone or oral instructions from walk in customers
• be detail oriented, ensure orders entered are accurate, minimize errors and mistakes
• communicate with customers via email, phone and face to face, capable of communicating to customers and resolving customer complains
• coordinate with warehouse supervisors to make arrangements for pick/pack/ship and deliveries
• over time, develop abilities to read kitchen cabinet design blueprints and convert to sales orders

Qualifications:

• Previous experience in sales, customer service, or other related fields
• High level of attention to details
• Familiarity with the NetSuite ERP, or other similar ERP
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented
  

Job Type: Full-time

Benefits:

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule: Monday to Friday

Supplemental pay types: Bonus opportunities