Customer Care & Appointment Sales Specialist

The Armstrong Company; Madison (MS); On-site; USD 25,000 - 28,000; Full time

Job summary

The Armstrong Company is seeking a Customer Care Representative in the United States to be the first point of contact for customers interested in Armstrong products and services. You will create qualified new business appointments in QTG for our field sales force and, when appropriate, sell local COD HHG products over the phone.

You will handle inbound calls, qualify prospects, set appointments for the COD HHG sales force, or sell local opportunities using MoveEasy estimation software.

Qualifications

• High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
• A minimum of 2 years’ experience working in a customer service / care role.
• In home, visual surveying background in the household industry preferred.
• Excellent verbal and written communication skills.
• Excellent teamwork and interpersonal skills required.
• Highly customer service oriented.
• Ability to demonstrate initiative and to work with minimum supervision.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities.
• Detail-oriented with strong presentation skills.

Responsibilities

• Handles all inbound sales lead calls and converts calls into appointments/sales.
• Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
• Identify prospect needs and set appointments for COD HHG sales force or sell local opportunities over the phone directly using MoveEasy estimation software.
• Ability to facilitate virtual surveying.
• Handles all outbound sales leads to follow-up with iLead and web-lead customers.
• Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
• Leverage electronic and print collateral to support business opportunities.
• Leverage technology to track sales efforts.
• Supports all inbound communications and determines the best course of action based on call type/inquiry.
• Any other duties as assigned by Manager.

Skills

Customer Service

Microsoft Excel

Microsoft Outlook

Microsoft Word

Customer Relationship Management

Education

High School/GED minimum

Associates/Bachelor's degree preferred

Job description

The Armstrong Company is seeking a Customer Care Representative in the United States to be the first point of contact for customers interested in Armstrong products and services. You will create qualified new business appointments in QTG for our field sales force and, when appropriate, sell local COD HHG products over the phone.

You will handle inbound calls, qualify prospects, set appointments for the COD HHG sales force, or sell local opportunities using MoveEasy estimation software.