Customer Care and Client Support Remote

Zim Directory; Alexandria (VA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Job summary

DLN Consulting Group is seeking a Remote Customer Care & Client Support Specialist to serve as the primary contact for clients. You will manage relationships, resolve inquiries, and ensure a seamless end-to-end experience in a fully remote environment.

The ideal candidate has 1–3 years in customer service, strong communication skills, and proficiency with CRM tools and video conferencing. Join a team committed to helping clients effectively from anywhere.

Qualifications

• Requires strong verbal and written communication abilities.
• 1–3 years in customer service or client support.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.

Responsibilities

• Be the primary point of contact for clients and manage relationships from first contact through resolution.
• Resolve inquiries promptly and ensure a seamless customer experience.
• Collaborate with clients to understand needs and provide empathetic, solutions-focused support.

Skills

Communication skills

Problem-solving

Multitasking

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Email

CRM tools

Video conferencing

Job description

Headquarters: Alexandria, Virginia, United States
URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group

Job Title: Customer Care & Client Support — Remote
Company: DLN Consulting Group
Location: Remote
Job Type: Full-Time

Description

DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. If you are passionate about helping people and thrive in a remote environment this role is for you.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service or client support experience
• Excellent verbal and written communication skills
• Strong problem-solving ability and patience under pressure
• Proficient with email, CRM tools, and video conferencing platforms
• Reliable internet connection and dedicated home workspace
• Ability to manage multiple client accounts simultaneously
• Professional, empathetic, and solutions-focused attitude

Benefits

• Fully remote position
• Flexible scheduling options
• Paid training and onboarding
• Career advancement opportunities
• Collaborative and supportive team culture
• Performance-based incentives