Customer Service Representative—Remote

DLN Consult; Chicago (IL); Remote; USD 22,000 - 30,000; Full time

Job summary

DLN Consulting Group is seeking a Remote Customer Service Representative to be the first point of contact for clients and prospects. This fully remote role focuses on delivering excellent service, resolving inquiries promptly, and building strong client relationships.

You will handle inquiries via phone, email, and chat, document interactions in CRM, and collaborate with internal teams to improve the client experience while meeting daily and weekly KPIs.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 1–2 years of customer service or client-facing experience
• Strong verbal and written communication skills
• Comfortable working independently in a remote environment
• Proficiency in Microsoft Office and basic CRM tools
• Reliable internet connection and dedicated home workspace
• Strong time management and organizational skills

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Skills

Customer service

Communication skills

Remote work experience

Education

High school diploma or GED

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

CRM tools

Job description

Job Title: Customer Service Representative — Remote
Company: DLN Consulting Group
Job Type: Full-Time
Department: Client Services

About DLN Consulting Group
DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.

Position Overview
The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

Key Responsibilities

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 1–2 years of customer service or client-facing experience
• Strong verbal and written communication skills
• Comfortable working independently in a remote environment
• Proficiency in Microsoft Office and basic CRM tools
• Reliable internet connection and dedicated home workspace
• Strong time management and organizational skills