Customer Service Representative-Remote

Zim Directory; Dallas (TX); Remote; USD 21,000 - 28,000; Part time

Benefits offered by this job

Fully remote position

Competitive benefits package

Paid training provided

Job summary

DLN Consulting Group is seeking a Remote Customer Service Representative to join our growing team. This part-time role focuses on delivering exceptional service to clients across channels, resolving inquiries, and maintaining accurate CRM records in a fully remote environment.

Responsibilities include prompt communication via phone, email, and chat, issue escalation, onboarding support for new clients, and achieving performance targets.

Qualifications

• Experience in customer service and CRM systems.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve client issues and complaints with professionalism and urgency.
• Maintain accurate records of client interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow up with clients to ensure satisfaction and resolution.
• Support onboarding of new clients with guidance and resources.
• Meet daily and weekly performance metrics and service level targets.
• Collaborate with internal teams to improve client experience.

Job description

Headquarters: Dallas, Texas, United States
URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group

Job Title: Customer Service Representative - Remote
Company: DLN Consulting Group
Job Type: Part Time

About DLN Consulting Group

DLN Consulting Group is a professional services firm delivering tailored business solutions across multiple industries. We are committed to excellence in client engagement and are growing our remote customer service team to support our expanding client base.

Position Overview

The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

• Respond promptly to client inquiries via phone, email, and chat
• Resolve client issues and complaints with professionalism and urgency
• Maintain accurate records of client interactions in CRM systems
• Escalate complex issues to appropriate departments
• Follow up with clients to ensure satisfaction and resolution
• Support onboarding of new clients with guidance and resources
• Meet daily and weekly performance metrics and service level targets
• Collaborate with internal teams to improve client experience

• Fully remote position
• Competitive benefits package
• Paid training provided