Customer Care and Client Support Remote

DLN Consulting Group; Chicago (IL); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Performance-based incentives

Job summary

DLN Consulting Group in the United States is seeking a Remote Customer Care & Client Support Specialist to serve as the primary point of contact for clients. You will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.

The role is fully remote with flexible scheduling and paid training. Candidates should have 1–3 years in customer service, excellent communication, and proficiency with email, CRM tools, and video conferencing

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of customer service or client support experience.
• Excellent verbal and written communication skills.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.

Skills

Communication

Customer service

CRM tools

Email

Video conferencing

Multi-client management

Education

High school diploma

Associate/Bachelor preferred

Job description

Job Title: Customer Care & Client Support — Remote

Company: DLN Consulting Group

Location: Remote

Job Type: Full-Time

Description

DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. If you are passionate about helping people and thrive in a remote environment this role is for you.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service or client support experience
• Excellent verbal and written communication skills
• Strong problem-solving ability and patience under pressure
• Proficient with email, CRM tools, and video conferencing platforms
• Reliable internet connection and dedicated home workspace
• Ability to manage multiple client accounts simultaneously
• Professional, empathetic, and solutions-focused attitude

Benefits

• Fully remote position
• Flexible scheduling options
• Paid training and onboarding
• Career advancement opportunities
• Collaborative and supportive team culture
• Performance-based incentives