Customer Care and Client Support Remote

DLN Consulting Group; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Performance-based incentives

Job summary

DLN Consulting Group in the United States is seeking a Remote Customer Care & Client Support Specialist who will serve as the primary contact for clients, managing relationships and inquiries to ensure a smooth resolution.

This full-time, fully remote position offers flexible scheduling, paid onboarding, and opportunities for career advancement within a collaborative team environment.

Qualifications

• High school diploma required; higher degrees preferred.
• 1–3 years of customer service or client support experience.
• Excellent verbal and written communication skills.
• Proven problem-solving ability and patience under pressure.

Responsibilities

• Serve as a primary point of contact for clients and manage relationships.
• Resolve inquiries and issues to ensure a seamless experience from first contact to resolution.
• Support remote workflows and coordinate with clients using CRM and video conferencing tools.

Skills

Customer service excellence

Verbal and written communication

Problem solving

Multitasking

Empathy

Remote collaboration

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM software

Video conferencing tools

Email clients

Job description

Location: United States

Headquarters: Alexandria, Virginia, United States
URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group

Job Title: Customer Care & Client Support — Remote
Company: DLN Consulting Group
Location: Remote
Job Type: Full-Time

Description
DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. If you are passionate about helping people and thrive in a remote environment this role is for you.

Requirements

• High school diploma required; Associate’s or Bachelor’s degree preferred
• 1–3 years of customer service or client support experience
• Excellent verbal and written communication skills
• Strong problem-solving ability and patience under pressure
• Proficient with email, CRM tools, and video conferencing platforms
• Reliable internet connection and dedicated home workspace
• Ability to manage multiple client accounts simultaneously
• Professional, empathetic, and solutions-focused attitude

Benefits

• Fully remote position
• Flexible scheduling options
• Paid training and onboarding
• Career advancement opportunities
• Collaborative and supportive team culture
• Performance-based incentives