Customer Care and Client Support Remote

Kenyan Edu; Alexandria (VA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Paid training and onboarding

Career advancement opportunities

Collaborative and supportive team

Performance-based incentives

Job summary

DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for clients. You will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution.

If you are passionate about helping people and thrive in a remote environment, this role is for you. The position offers flexible scheduling, paid training, and opportunities for career advancement within a collaborative team

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of customer service or client support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and patience under pressure.
• Proficient with email, CRM tools, and video conferencing platforms.
• Reliable internet connection and dedicated home workspace.
• Ability to manage multiple client accounts simultaneously.
• Professional, empathetic, and solutions-focused attitude.

Responsibilities

• Serve as the primary point of contact for clients and manage client relationships.
• Resolve inquiries and ensure a seamless experience from first contact through resolution.
• Communicate effectively to understand client needs and deliver solutions in a timely manner.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

CRM familiarity

Video conferencing

Remote work readiness

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

CRM tools

Video conferencing platforms

Job description

# Customer Care and Client Support RemoteDLN Consulting GroupRemote Full Time Remote Posted 7 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: Alexandria, Virginia, United States URL: https://jobs.workable.com/company/7L2FzU15AMzMKn9txgLfbp/jobs-at-dln-consulting-group Job Title: Customer Care & Client Support — Remote Company: DLN Consulting Group Location: Remote Job Type: Full-TimeDescription DLN Consulting Group is seeking a dedicated Remote Customer Care & Client Support Specialist to serve as a primary point of contact for our clients. In this role you will manage client relationships, resolve inquiries, and ensure a seamless experience from first contact through resolution. If you are passionate about helping people and thrive in a remote environment this role is for you. RequirementsHigh school diploma required; Associate’s or Bachelor’s degree preferred1–3 years of customer service or client support experienceExcellent verbal and written communication skillsStrong problem-solving ability and patience under pressureProficient with email, CRM tools, and video conferencing platformsReliable internet connection and dedicated home workspaceAbility to manage multiple client accounts simultaneouslyProfessional, empathetic, and solutions-focused attitude BenefitsFully remote positionFlexible scheduling optionsPaid training and onboardingCareer advancement opportunitiesCollaborative and supportive team culturePerformance-based incentives To apply: https://weworkremotely.com/remote-jobs/dln-consulting-group-customer-care-and-client-support-remote