Customer Care Agent: Service & Data Entry Pro

Tri-Valley Career Center; Newark (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Tri-Valley Career Center in Newark, CA is hiring a Customer Care Agent to interact with customers, provide information about services, respond to inquiries, and resolve complaints. The role also performs administrative and data entry tasks to ensure accurate customer records and efficient daily operations.

You will answer calls, emails, and faxes; identify customer needs; follow up to ensure resolution; maintain relationships; and support special projects as requested by the Customer Care

Qualifications

• One year of relevant work experience.
• Good knowledge of English, including proper grammar and communication skills.
• Pleasant telephone voice and professional phone etiquette.
• Ability to operate basic office equipment.
• Typing speed of preferably 45–55 words per minute, with 95–100% accuracy.
• Proven customer support or customer service experience.
• Ability to operate a 10-key numeric keypad by touch.

Responsibilities

• Assist customers by explaining procedures, providing guidance, and helping resolve customer concerns.
• Answer incoming phone calls, faxes, and emails, and respond promptly to customer requests.
• Identify and understand customer needs to ensure a high level of customer satisfaction.
• Handle customer complaints by providing appropriate solutions and alternatives within established timeframes.
• Follow up with customers to ensure their concerns have been properly resolved.
• Provide excellent customer service and go the extra mile to maintain positive customer relationships.
• Enter new box information into the system for all customer accounts.
• Perform data entry tasks, including updating customer locations, assigning customers to new departments in the computer system, and printing necessary reports and documents.
• Organize paperwork from the designated filing tray and place documents into the appropriate customer folders.
• At the end of each month, organize and store previous month's files in storage boxes.
• Assist with special projects and additional assignments as requested by the Customer Care Manager or Operations Manager.

Skills

Multitasking

Teamwork

Data entry

Communication

English proficiency

Typing speed 45-55 WPM

Customer service

Office equipment operation

Education

One year experience

Job description

Tri-Valley Career Center in Newark, CA is hiring a Customer Care Agent to interact with customers, provide information about services, respond to inquiries, and resolve complaints. The role also performs administrative and data entry tasks to ensure accurate customer records and efficient daily operations.

You will answer calls, emails, and faxes; identify customer needs; follow up to ensure resolution; maintain relationships; and support special projects as requested by the Customer Care