Customer Care Agent - Mon–Fri 8:00 AM – 5:00 PM

VRC Companies, LLC.; Brooklyn Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

VRC Companies, LLC. seeks a Customer Care Agent to interact with customers, answer inquiries, and resolve complaints. The role includes handling calls, emails, data entry, and filing, with collaboration across departments to ensure service quality.

Responsibilities involve problem solving, managing customer requests, and maintaining accurate records, while supporting a team-driven office environment.

Qualifications

• One year of experience.
• Knowledge of English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment.
• Typing 45–55 wpm with 95–100% accuracy.
• Proven customer support experience.
• Know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming phone calls, faxes, emails, and respond to customer requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry including location changes, department assignments, and printer-ready output.
• Manage paperwork and file organization for each customer.
• Store previous month’s files at month end.
• Work on special projects as required by Customer Service Manager or Director of Operations.

Skills

Teamwork

Computer knowledge

Customer interaction

Multi-tasking

Flexibility

Communication

Tools

10-key by touch

Job description

Description

Title: Customer Care Agent

Reports To: Customer Care Manager

Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints.

Essential Functions:

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of
• Operations or as needs arise.

Requirements

Competencies:

• Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
• Must have some computer knowledge.
• Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
• Ability to work with external customers, potential customers, vendors, and suppliers.
• Able to retain knowledge of services lines, prices, and delivery times.
• Ability to multi-task, prioritize and manage time effectively.
• Flexible, spontaneous, and able to deal with the unexpected.

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

• One (1) years’ experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.